Stripe ACH is the perfect way to pay and avoid any processing fees. It only takes a couple minutes to set up, supports automatically billing, and is easy to manage just like a credit/debit card. Below is how to add your bank account securely to Stripe to use with us.
*Note, we do not receive any of your banking information, instead this information is processed by Stripe and we receive a token that allows us to make use of the information you provide to Stripe. We are however able to see the bank you are with, and the last 4 digits of your account number.
How to set up Stripe ACH:
- First, login to the Client Area.
- In the top bar, go to Billing then My Invoices. Then click on the invoice you would like to pay.
- Under "Payment Method" select "Stripe ACH" from the drop down. Then click the green "Pay Now" button at the top.
- Under "Account Holder Name" enter the name that appears on your bank account.
- For Description, enter a name that helps you identify the account in our systems.
- Next, Read the disclaimer below, and then click "Add Bank Information".
- (Please note, Manual verification is currently unavailable due to system limitations. If you are unable to complete automatic verification, please reach out to billing support with a screenshot of the error you receive.)
- Read the disclaimer provided by Stripe then click "Agree and continue".
- Search for your bank within the system, then click on it. (If your bank is not within the network, please reach out to our billing support.)
- You will be presented with your banks login system, please follow the steps provided by your bank to login. We do not receive any of your login information and have no ability to process it. (For login issues at this stage, please contact your bank.)
- Select the account you would like to use from the account list. (If your account is not available, please contact your bank and mention that you are attempting to connect your bank account to our service using Stripe ACH. For more help, please contact our billing support.)
- Finally, follow any additional prompts presented by your bank and your account will be connected. This invoice will be paid via an ACH payment intent and future invoices will be automatically paid via ACH if your service is set to use ACH.
- To change your payment method, follow these steps.
Additional note: When you set up Stripe ACH, a payment intent will be immediately created for the invoice you are attempting to pay. Additionally, refunds cannot be processed until your ACH has been completed. This is a limitation with the ACH system and not something we can control. If your refund request is within our time limit it will still be processed if it meets the requirements of our refund policy.
