If you are unable to pay for your service, please contact our billing department to setup a payment arrangement.
However, if you don't contact us below is what our automated system does.
Automated System Timeline
(All actions take place at 5am ET)
Day -14: 14 Days prior to the due date, you will receive your invoice. (If you have autopay setup, no action is needed.)
Day -7: 7 days prior to the due date, you will receive a reminder of your invoice. (If you have autopay setup, no action is needed.)
Day 0: We will attempt to auto charge your on-file payment method. We will send you an email of the result.
Day 1: You will receive an overdue invoice reminder.
Day 3: You will receive a second overdue invoice reminder.
Day 5: You will receive your final overdue reminder and you will be charged a late fee of 10% or a minimum of $2.50.
Day 10: Your service will be AUTOMATICALLY suspended. Your service can be automatically unsuspended by paying the invoice or manually unsuspended by contacting our support department and setting up a payment arrangement.
Day 60: Your service will be AUTOMATICALLY terminated.
Day 90: Your service files will be permanently deleted from our backup system and we can no longer recover them. If you'd like a copy of them prior to this PLEASE submit a ticket.
Note: It is possible that a member of our billing staff may contact you directly to ask about your service once it goes overdue to make sure you are aware of it. You will NOT be forced to pay your invoice unless you want to keep your service online. If you would like to cancel your service follow these instructions.
Security Note: We will only contact you from email addresses ending in the following: @ashdavenport.design, @ashdavenport.support, @pinwheelweb.dev, @pinwheelweb.support.
